Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my RailClick ticket?
• Will RailClick compensate me if my train is delayed?
• Do I get a refund from RailClick if my train is canceled?
• How can I cancel my RailClick ticket?
• How can I change my seat reservation with RailClick?
• How can I change my RailClick ticket?
• How long does it take to receive a refund from RailClick?
• What happens if I miss my connection due to a delay with RailClick?

• What happens if I miss my RailClick train?

  If you miss your train, first of all take a deep breath and don't panic. You'll need to check the fare conditions of your ticket to see whether it can be changed. Learn more about each carrier's terms:

  • Trenitalia
  • Renfe
  • Deutsche Bahn
  • SNCF
  • Eurostar
  • SBB
  • ÖBB
  • SNCB
  • NS

  For more information, please refer to the related article: How can I change my ticket?

• What should I do if there is a strike with RailClick?