Preguntas frecuentes

Payments

• Can I get an invoice for my tickets?
• Can I get a VAT invoice?
• How can I change the default currency?
• Why my PayPal payment is not working?
• What forms of payment can I use?
• What should I do in case the payment isn’t successful during the booking in the payment gate step?
• What should I do in case the connection is lost during the payment process?
• Which system does RailClick use to prevent fraudulent use in case of theft or loss of the card?
• Why is my payment rejected?
• How do I find out if my booking has gone through?
• Why do you charge a booking fee?

  When you book on our website, we may charge you a booking fee. This fee is used to improve our products and services so that you can continue enjoying hassle-free rail travel. 

  We keep a close eye on our fees to ensure that we are always putting your money to the best use and providing you with the best value.

• What can I do if I have been charged but I haven't received my tickets?