FAQ's

Payments

• Can I get an invoice for my tickets?
• Can I get a VAT invoice?

  RailClick sells tickets on behalf of rail companies and does not charge VAT on rail travel; this is the responsibility of the rail companies. 

  If VAT is charged on rail travel (usually within the EU), it will be displayed on your ticket, or you can request an invoice directly from the rail provider if you need to recover VAT for your business account. 

  RailClick does charge VAT on booking fees, which are displayed on your confirmation email. 

  Invoices with VAT number for your tickets, if available, are paid directly by the train operator.

  Learn more about each carrier's terms:

  Trenitalia

  Renfe

  Deutsche Bahn

  SNCF

  Eurostar

  Thalys

  SBB

  ÖBB

• How can I change the default currency?
• Why my PayPal payment is not working?
• What forms of payment can I use?
• What should I do in case the payment isn’t successful during the booking in the payment gate step?
• What should I do in case the connection is lost during the payment process?
• Which system does RailClick use to prevent fraudulent use in case of theft or loss of the card?
• Why is my payment rejected?
• How do I find out if my booking has gone through?
• Why do you charge a booking fee?
• What can I do if I have been charged but I haven't received my tickets?