FAQ's

Payments

• Can I get an invoice for my tickets?
• Can I get a VAT invoice?
• How can I change the default currency?
• Why my PayPal payment is not working?
• What forms of payment can I use?
• What should I do in case the payment isn’t successful during the booking in the payment gate step?
• What should I do in case the connection is lost during the payment process?
• Which system does RailClick use to prevent fraudulent use in case of theft or loss of the card?

  We offer you a 100% secure purchase without any possibility of fraud and all confidential data is encrypted. 

  If your card is VISA or MASTERCARD it will be validated through secure online shopping systems such as Verified by Visa and MasterCard Secure Code. These systems are offered by your bank's card, allowing to verify the cardholder's identity as a preliminary step to the transaction amount. This prevents fraudulent use in case of theft or loss of the card.

• Why is my payment rejected?
• How do I find out if my booking has gone through?
• Why do you charge a booking fee?
• What can I do if I have been charged but I haven't received my tickets?